Terms and Conditions for Online Payment
Terms and Conditions for Using the Online Request Function for Medical Services
Terms of Use for Online Ordering and Payment of Medical Services on the website www.invitro.md
The option to order and pay for medical services is available to any user of the website www.invitro.md, in the “Online Order” section, in accordance with the terms and conditions presented below.
The website www.invitro.md is owned by Invitro Diagnostics SRL. When registering an online order, the user accepts the terms and conditions for the provision of services in accordance with the legislation of the Republic of Moldova.
The use of the website implies acceptance of the terms and conditions proposed by Invitro Diagnostics SRL, in accordance with Law no. 284/2004 on Electronic Commerce. The relations between the client and the seller are governed by Law no. 105/2003 on Consumer Protection and other normative acts adopted in accordance with it.
Invitro Diagnostics SRL reserves the right to modify these terms and conditions, and the user is obliged to monitor such changes.
1. Definitions and interpretations
1.1. Online ordering and payment of medical services – a function available on the website www.invitro.md, which allows the user to order and pay for selected medical services from the list of services provided by Invitro Diagnostics. The user may also, where applicable, select appointment scheduling according to the information presented in the “Online Order” section. The ordering and payment of selected medical services will be carried out in accordance with the terms and conditions presented below.
1.2. Medical services available in the “Online Order” section – medical services from the list of services provided by Invitro Diagnostics that can be added to “My Cart” and paid for through the “Online Order” function. Not all medical services from the list can be requested and paid for online; some services are available only at Invitro Diagnostics branches in the Republic of Moldova.
1.3. Contract – an agreement of will, freely expressed and manifested, unvitiated and unconditional, between Invitro Diagnostics and the User/Beneficiary, formed under the conditions set forth in these terms and conditions.
1.4. Contract execution term – a period of 30 calendar days during which the User/Beneficiary must present themselves at any Invitro Diagnostics branch or at the branches expressly indicated for the type of medical services requested in order to receive the services ordered online. The contract execution term starts from the moment the user receives the payment confirmation message. After the 30-day term expires, the provision of medical services remains at the discretion of Invitro Diagnostics, even if the User presents themselves at the branch after this period.
1.5. Invitro Diagnostics – a provider of medical services, authorized and operating in accordance with the legislation of the Republic of Moldova.
1.6. User – a natural or legal person who has completed the registration procedure on the website www.invitro.md and, as a result of this procedure, has an account created in the “Personal Cabinet” section of the website.
1.7. Beneficiary – a natural or legal person who has received or will receive medical services provided by Invitro Diagnostics. The Beneficiary may also have the status of User. The Beneficiary is also understood as the person on whose behalf the User has paid for the medical services.
2. How to use the “Online Order” section
2.1. By using the “Online Order” section, the User of the website can select one or more medical services from the list available in the “All Services” section, adding each selected service to “My Cart” using the “Order” button.
2.2. All services selected according to section 2.1 will be included in “My Cart”, which will be displayed to the User upon selecting the corresponding button. The list in “My Cart” will include: the name of each selected service, the price of each service at the time of the order, and the total order amount in MDL, displayed in the bottom-left corner of the page.
Medical service orders placed through the “Personal Cabinet” on www.invitro.md may be subject to promotions, discounts, or the Loyalty Program, which will be communicated on the website. Users can also consult specific service details by accessing the relevant service pages.
2.3. To place an order for selected medical services, the User will be asked to provide personal data: first name, last name, contact phone number, and email address. To successfully place the order, the User must confirm acceptance of these Terms and Conditions of using the “Online Order” function on www.invitro.md by ticking the confirmation checkbox.
2.4. After entering the required information in accordance with section 2.3, the User places the order for the selected services in the “Online Order” section by selecting the “Place Order” option.
2.5. After placing the order and paying via the electronic payment button, the User will receive a payment confirmation via the indicated email.
2.6. The confirmation email will include the main details of the selected services and an electronic copy of the Terms and Conditions of using the “Online Order” function. It will also include information about the timeframe within which the User must use the services and the consequences of failing to meet this timeframe.
2.7. Payment for services can be made using a bank card accepted by the Visa or Mastercard system. To complete the transaction, the User will be redirected to the payment processor’s platform, where all necessary authorization data and personal information for billing and security (address, phone, email) must be provided. These data are not processed by the Owner. For more details, consult the payment processor’s Privacy Policy.
2.8. Successful payment processing, confirmed by the processor, is followed by an email confirmation from Invitro Diagnostics. The email will include the order number (which must be kept and presented at reception), other essential information about the order, the Contract execution term, and consequences of failing to comply with this term.
2.9. To make a payment, the User must enter their bank card details. This information is transmitted in encrypted form and stored only on the payment processor’s secure servers.
To make the payment, the User will be asked to provide the following information:
- Card number (16 digits)
- Expiry date (month and year)
- CVC or CVV code (3 digits)
- Name and surname on the card
If the card currency differs from the transaction currency (MDL), the issuing bank’s conditions will apply when converting the debited amount.
3. Termination of the Contract by the Owner
3.1. If the User does not comply with the Contract Execution Term, i.e., does not visit Invitro Diagnostics branches to receive the medical services ordered via the “Online Order” function within 30 calendar days from the moment the payment confirmation is sent to the User, the Contract shall be deemed terminated by operation of law, without any additional formalities required by Invitro Diagnostics, including without notice of default or involvement of courts or other competent authorities.
3.2. In the situation described in 3.1, the termination by operation of law occurs at 23:59 on the 30th calendar day of the Contract Execution Term, the User being automatically considered in default due to the mere passage of the term established for receiving the services.
3.3. This chapter sets forth the conditions and grounds for unilateral termination to which Invitro Diagnostics is entitled in the event of essential non-performance by the User, due to actions or omissions of the User, when Invitro Diagnostics has not provided the requested service due to the User’s fault.
3.4. In the case of termination by operation of law for essential non-performance caused by the User, the amount paid by the User through the “Online Order” function will be retained by Invitro Diagnostics and shall not be refunded, except if the User expressly requests a refund within a maximum of 30 calendar days from the date of termination referred to in 3.1. This payment constitutes a penalty clause.
3.5. If the User requests a refund pursuant to 3.4, they must submit a written request containing at least the following: the User’s name and surname, and the order number. The request must be sent to the contact address indicated on https://www.invitro.md.
3.6. Following the request under 3.5, Invitro Diagnostics shall refund the User the amount paid for the ordered tests within 15 days from the date of receipt of the request.
4. User’s Right to Withdraw from the Contract
4.1. The User has the right to request the termination of the Contract, without penalties and without providing a reason, within 30 days from the receipt of the payment processing confirmation, which includes essential information regarding the ordered tests through the “Online Order” function. This right can be exercised only if the User has not received the medical services requested via the “Online Order” function.
4.2. To exercise the right of withdrawal, the User shall submit to Invitro Diagnostics, before the expiration of the 30-day period referred to in 4.1, a request to exercise the right of withdrawal, which shall contain at least the User’s full name and order number. For this purpose, the User shall use the contact address provided on www.invitro.md. A request submitted by email for the refund of the paid amount under contract revocation must comply with the requirements of Law No. 124 of 19.05.2022 on electronic identification and trust services, or be signed by hand and sent via postal mail, or delivered to one of the Invitro Diagnostics branches.
4.3. Following the exercise of the right of withdrawal by the User, Invitro Diagnostics shall refund the User the amount paid for the requested medical services within a maximum of 15 days from the date the withdrawal request was received.
5. Refund Procedure for Unperformed Services
5.1. The User has the right to request a refund for medical services not performed for various reasons (improper preparation for laboratory or instrumental tests; inability to perform tests due to lack of reagents; service not activated at the time the patient presents at the collection point; failure by Invitro Diagnostics to provide services within the designated time, etc.) within 30 calendar days from the receipt of the payment processing confirmation, which includes essential information regarding the ordered tests through the “Online Order” function. This right can be exercised only if the services ordered via the “Online Order” function were not performed.
5.2. To request a refund, the User shall submit to Invitro Diagnostics a written request (presented at the reception of an Invitro Diagnostics branch or submitted electronically in compliance with electronic document requirements), which shall contain at least: the User’s full name, order number, reason for the refund request, bank account and/or IBAN, bank name and code, User’s signature; or in electronic format with a digital signature applied. For this purpose, the User shall use the e-mail address: info@invitro.md.
5.3. Upon receipt of the request, Invitro Diagnostics will examine the request and the reasons provided, and if a deficiency in the provided service or other justified reasons are identified, will refund the User the amount paid for the requested medical services to the same bank account used for the online payment, within a maximum of 15 days from the date the request was submitted.
5.4. The refund of payments made via the “Online Order” function through www.invitro.md will be processed by completing the form available at: https://www.invitro.md/ro/info.
If the form contains insufficient or inaccurate information, the refund through this method cannot be processed.
6. Justified Causes for Non-Performance of Obligations
6.1. Non-performance of an obligation is justified if it is due to circumstances beyond the debtor’s control and if it was not reasonable to expect the debtor to avoid or overcome the obstacle or its consequences. Non-performance is not justified if the debtor could have reasonably taken the obstacle into account at the time of concluding the Contract.
6.2. If the justifying obstacle is temporary, the justification applies only for the duration of its existence. If the delay amounts to essential non-performance, the creditor may use legal remedies based on such non-performance.
6.3. The debtor must notify the creditor of the obstacle and its effects on the ability to perform within 48 hours from the moment the debtor became aware or should have become aware of the circumstances. Notification may be made by posting on the website www.invitro.md or other electronic platforms. The creditor is entitled to compensation for any damage resulting from non-receipt of the notification.
7. Complaints and Disputes
7.1. These Terms and Conditions are governed by the legislation of the Republic of Moldova. In case of disputes or discrepancies, the User may submit complaints, petitions, or claims to info@invitro.md for amicable resolution.
8. Processing of Personal Data
8.1. All data provided by the User for the “Online Order” service is processed in accordance with the Privacy Policy: https://www.invitro.md/ro/page/privacy-policy.
8.2. By using the site www.invitro.md, the User automatically consents to the collection and processing of personal data necessary for processing, confirming, and fulfilling orders.
8.3. Personal data is processed solely for legitimate purposes, such as providing ordered products/services, promotions, Google Analytics, cookies, and notifications/newsletters.
8.4. All personal data is stored and used only for the period necessary to achieve the purposes for which it was collected, in accordance with Law No. 133/2011 on the protection of personal data.
8.5. Invitro Diagnostics implements commercial security measures to prevent unauthorized access, maintain data accuracy, and ensure proper use of information on the site. Data transmission over the Internet or wireless networks cannot be fully secured; therefore, the security of the information provided by the User cannot be guaranteed and is done at the User’s own risk.
By using the “PLACE ORDER AND PAY” function, the User consents to the provisions of these TERMS AND CONDITIONS.
